If you’re missing a returns publish card out of your delivery and want to organise coming back, please scroll to the foot of this site to download and print a return and exchange form to publish to visit this website together with your came back merchandise.
Merchandise purchased on the internet and being published to the DECJUBA Warehouse for any return or exchange should be published towards the below address together with your returns publish card or even the attached returns form incorporated within your package.
Please allow as much as five working days in the day your return is received in the DECJUBA Warehouse for the return or exchange to become processed. After we have processed your return or exchange, you’ll be notified via email.
As someone who’s been in both sides from the customer-cashier relationship, I have found that pleasantness and protocol would be the secrets of exchanging or coming back a product. Listed here are a couple of items to bear in mind to make sure an exchange or return goes easily, regardless of whether you bought in-store or online.
The main difference between in-store an internet-based exchanges and returns may be the physical process. In-store, you are able to walk-in together with your item using its receipt and original packaging, stand it line, and call an worker around the place. Online, the operation is more extensive.
Should you bought a product online, you need to get an email receipt for the purchase, but because backup, keep your ID number for any week once you receive your item in situation you must do an exchange or return. Also keep your box the transaction arrived, so that you can easily ship it back if required.
In some cases, your return or exchange might escalate to some greater degree of management. Make sure to stay patient and communicate as clearly as possible for that smoothest possible experience.